General business conditions

Information about Epimenplus.com online store

Information about Epimenplus.com online store
COMPANY NAME: EPIMEN DOO
HEAD OFFICE: Stubička ulica 36, ​​10 110 Zagreb
WORKING HOURS: Monday – Friday: 8:00 – 16:00
CONTACT: 0912221235, 0912221234
E-MAIL ADDRESS: [email protected]
CONTACT PERSON: Dina Jug

Terms of use and customer registration

You can use the services of the epimenplus.com webshop after registering as a user. By registering, you agree to the terms of sale and delivery and to the terms of use. You can use the services of the epimenplus.com web shop after registering as a user over 18 years old.

Buying through the epimenplus.com web shop is very simple: you need to follow the steps of the purchase process. After you have chosen the item(s) you want to buy, fill in the information to be registered as a customer/user, then select the type of payment, check the order details and confirm the payment.

Registration

In addition to the purchase process, you can register by clicking on the “Registration” option, entering your e-mail address and password. Fill in the form with your information. With each purchase, you need to log in by entering the data from the registration, which calls up your profile as a customer.

After you have registered, i.e. entered your username in the corresponding field, you can start shopping. Select the desired item. For more information about the selected item, press “Description”. By choosing “Add to cart” the article will be automatically saved in your cart, after which you can buy it by choosing the “Buy” option or by choosing the “Continue shopping” option to choose the next item from our offer and save it in the cart.

In the shopping cart you have an overview of all the items you have selected so far, as well as the price and quantity. If you want to empty the shopping cart, check the “Delete” field next to each item on the right.

When you have finished selecting the desired items and decided to buy them, select “Buy” in the lower part to conclude the purchase. Enter the address where you want us to deliver the purchased goods to you by clicking on “Continue” to make the payment. In the epimenplus.com store, you can pay with your credit or debit card through the HT PayWay system or cash on delivery (when picking up the shipment). If your choice of payment method is cash on delivery, and the delivery address is different from the orderer’s address, the cash on delivery option is not possible.

Payment by credit or debit card

Payment via HT PayWay: select the type of credit or debit card you are paying with (American Express, MasterCard, Maestro, Visa or Diners) and enter the required information. When you click “BUY”, you will see the information about your order. Then select “Order Confirmation”, which completes your purchase. You will receive a confirmation to your e-mail address. The HT PayWay system will also automatically send a confirmation to your e-mail address about the authorization of your card for the specified amount. Your card will be debited for the specified amount in the final part of the processing of your order, which is preceded by a check of the data and items of the order and the issuing of an invoice by Epimen doo . The package is then handed over to the post office. For your protection, the Pay Way system does not allow the payment of an amount greater than the amount confirmed in the order, nor does it allow access to your credit card number. Only the transaction number that is sent for payment or cancellation of an order that we cannot fulfill for some reason is visible to the administrators of the web store. The HT PayWay system will automatically send the necessary information about the payment process or order cancellation to your e-mail address.

Cash on delivery payment (redemption fee) – when picking up the shipment, the buyer pays the total amount of the product with the shipping cost shown.

Orders and delivery

Orders can be placed online at any time of the day or night, that is, every day from 0 to 24 hours. We deliver products from our web shop exclusively to the list of countries in the country drop-down menu, which is selected by selecting the address before the payment option. We kindly ask you to enter your mobile phone number during registration so that the delivery person can contact you if necessary. All orders received on a working day (Monday – Friday) will be processed immediately, and the shipment will be delivered within 72 hours or 3-5 working days at the latest. For orders received on Saturdays, Sundays and national holidays, the shipment will be collected on the first following working day. We deliver orders outside the Republic of Croatia within 5-10 working days. The shipping cost will be shown on your order and invoice. With the cash on delivery option for the total invoice amount. Products that are no longer in stock: If we do not have your product in stock, we will contact you and agree whether you want to cancel the order in full, partially cancel it, or wait for the product to be in stock.

Security and data protection

Privacy protection

The authorized representative of the EPIMEN PLUS brand in Croatia and the processing manager is the company Epimen doo with its headquarters at Stubička ulica 36, ​​10110 Zagreb, registered at the Commercial Court in Zagreb, MB:05318009, OIB: 42488816079. We collect data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Regulation on data protection) and legal regulations. The company Epimen doo, as well as the EPIMEN PLUS brand, have been focused on the satisfaction of their customers since their foundation. We process the data entrusted to us by our customers with care and responsibility. We are committed to legal, fair and transparent processing of personal data, making sure that only authorized and competent persons have access to them, who use them exclusively within the framework of regulations and protect them responsibly.

Credit or debit card information

Epimen doo uses HT PayWay systems for authorization and billing of credit and debit cards and takes care of the confidentiality and security of your data when authorizing credit and debit cards. Data security on the payment pages is ensured by using the Secure Socket Layer (SSL) security protocol with 128-bit data encryption. The exchange of sensitive data (e.g. card numbers) between the HT PayWay system that performs online payment and authorization centers of card houses is performed using a private network that does not have access to the Internet and is completely protected from unauthorized access, using the ISO 8583 protocol. HT completely disables access to data for which participants in the purchase process are not authorized. Employees of the Epimen doo online store are never given access to your credit or debit card number. Only the authorized transaction number is available to them. They have the authority to charge the transaction in full or in part or cancel the transaction. All prices shown in the epimenplus.com store are expressed in EUR for the end customer. VAT is included in the price of purchased products, while delivery is calculated later, in the process of finalizing the order, depending on the customer’s geographic location.

Return and replacement of purchased products

Instructions for unilateral contract termination

You can simply terminate the contract within 14 days without giving a reason. In order to be able to exercise the right to unilaterally terminate this contract, you must notify us of your decision to unilaterally terminate the contract before the expiration of the term, by an unequivocal statement sent by post to the address Epimen doo, Stubička ulica 36, ​​10110 Zagreb, by email to [email protected] in which you will state your first and last name, address, telephone number and email address, and you can also use our attached form for unilateral termination of the contract.

Contract termination form:

I _____________________ hereby declare that I unilaterally terminate the Contract for the sale of the following goods_________________, ordered/received on _____________________.

______________________

signature of the consumer

______________________
date

We will send you confirmation of receipt of the form for unilateral termination of the contract by e-mail without delay.

  • The deadline for unilateral termination is 14 days from the day when the goods that are the subject of this contract are handed over to you or to a third party designated by you.
  • Refund of the paid amount

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen a different type of delivery and which is not the cheapest standard delivery that we have offered. The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

  1. Return of goods: send the goods without undue delay, and in any case no later than 14 days from the day when you sent us your decision to unilaterally terminate the contract. Address for returning goods:

Epimen doo, “online order return”, Stubička ulica 36, ​​10110 Zagreb

It is considered that you have fulfilled your obligation on time if you send the goods to the specified address before the expiry of the above-mentioned deadline.

  • You must bear the direct costs of returning the goods yourself
  • Consumer responsibility for impairment of the value of the goods: you are responsible for any impairment of the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

Complaints about delivered items

All products are thoroughly inspected before shipping and delivered undamaged and in good condition. We will carefully pack your products in our delivery boxes so that they reach you undamaged, exclusively in their original packaging.

The buyer has the right to return the goods to the seller after delivery if:

  • delivered goods that he did not order,
  • delivered goods that have expired, and/or
  • delivered goods that have a fault or visible damage.

If you are not satisfied with the product, you can return it at your own expense within seven days after receiving the goods. The seller will approve the return of the goods and the cancellation of the order after receiving a justified complaint in written form, which we ask you to send to us via e-mail: [email protected]

The product must be returned in its original packaging, unused and undamaged (if the reason for the complaint is not damage to the product) with the original invoice that the customer received with the delivered items. Otherwise, we will NOT accept the complaint. It is possible to exchange the item within seven days of receiving the product, if the replacement item is available. We do not refund money, but only exchange the item. The customer bears the costs of returning the goods to the address of the web shop store Epimen doo, and the costs of delivering the replaced product to the customer’s address. Please allow us a time limit of 21 days after receipt of the advertised product, invoice, invoice and justified written complaint to process your complaint.

Damage to the shipment:

If you notice damage to the package when picking it up, please inform the delivery person immediately and open the package together with him. If any of the products is damaged, together with the delivery person, make a record of the damage to the shipment with your signature and the signature of the delivery person. One copy of the minutes remains with you, and the other with the delivery person. Please contact us regarding the damage so that we can compensate you as soon as possible.

Liability for material defects

In accordance with the Consumer Protection Act, the provisions of the Obligatory Relations Act (Official Gazette 35/05, 41/08, 125/11, 78/15) on the responsibility for material defects.

The consumer is obliged to inform the seller about the existence of visible defects without delay and at the latest within two months from the day he discovered the defect. As a seller, we are not responsible for a material defect in the item sold that becomes apparent after two years have passed since the item was sold.

Notice to consumers about submitting written complaints

In accordance with the provisions of Article 10 Paragraph 3 of the Law on Consumer Protection, we inform you that you can send us your written complaint:

  • by mail to the address EPIMEN doo, Stubička ulica 36, ​​10000 Zagreb
  • by e-mail to the address [email protected]

We will send you a confirmation of receipt of your complaint as soon as possible, and you will receive a written response to the received complaint no later than within 15 days of receiving the complaint.

Online dispute resolution

According to a special regulation of the European Union, from February 15, 2016, it will be possible to resolve disputes related to online purchases throughout the EU through the ODR platform, which you can access here: ODR dispute resolution platform This means that if you encounter a problem during an online purchase within the EU ( defective product, inability to replace the product, etc.) you can submit your complaint in a faster and simpler way at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages ​​of the EU.