Information about Epimenplus.com online store
COMPANY NAME: EPIMEN DOO
HEAD OFFICE: Stubička ulica 36, 10 110 Zagreb
WORKING HOURS: Monday – Friday: 8:00 – 16:00
CONTACT: 0912221235, 0912221234
E-MAIL ADDRESS: [email protected]
CONTACT PERSON: Dina Jug
You can use the services of the epimenplus.com web shop after registering as a user. By registering, you agree to the terms of sale and delivery and the terms of use. You can use the services of the epimenplus.com web shop after registering as a user over 18 years of age.
Purchasing through the epimenplus.com web shop is very simple: you need to follow the steps of the purchase process. After you have selected the item(s) you want to purchase, you will need to fill in your details to be registered as a customer/user, then select the payment type, check the order details and confirm the payment.
In addition to the purchase process, you can register by clicking on the “Register” option, entering your email address and password. Fill out the form with your information. For each purchase, you must log in by entering your registration information, which will call up your profile as a customer.
After you have registered, i.e. entered your username in the appropriate field, you can start shopping. Select the desired item. For more information about the selected item, click “Description”. By selecting “Add to Cart”, the item will be automatically saved to your cart, after which you can purchase it by selecting the “Buy” option or by selecting the “Continue Shopping” option, select the next item from our offer and save it to your cart.
In the shopping cart you have an overview of all the items you have selected so far, as well as the price and quantity. If you want to empty the shopping cart, check the “Delete” box next to each item on the right.
When you have finished selecting the desired items and decided to purchase them, select “Buy” in the lower part to complete the purchase. Enter the address to which you want the purchased goods to be delivered, and by clicking “Continue” you will be taken to the payment page. In the epimenplus.com store, you can pay with your credit or debit card via the HT PayWay system or by cash on delivery (when picking up the shipment). If your payment method is cash on delivery, and the delivery address is different from the customer’s address, the cash on delivery option is not available.
Payment via HT PayWay: select the type of credit or debit card you are paying with (American Express, MasterCard, Maestro, Visa or Diners) and enter the required information. When you click “BUY”, you will see the information about your order. Then select “Order Confirmation”, which completes your purchase. You will receive a confirmation to your e-mail address. The HT PayWay system will also automatically send a confirmation to your e-mail address about the authorization of your card for the specified amount. Your card will be debited for the specified amount in the final part of the processing of your order, which is preceded by a check of the data and items of the order and the issuing of an invoice by Epimen doo. The parcel is then handed over to the post office. For your protection, the Pay Way system does not allow the payment of an amount greater than the amount confirmed in the order, nor does it allow access to your credit card number. Only the transaction number that is sent for payment or cancellation of an order that we cannot fulfill for some reason is visible to the administrators of the web store. The HT PayWay system will automatically send the necessary information about the payment process or order cancellation to your e-mail address.
Cash on delivery payment (redemption fee) – when picking up the shipment, the buyer pays the total amount of the product with the shipping cost shown.
Orders can be placed online at any time of the day or night, i.e. every day from 0 to 24 hours. We deliver products from our web shop exclusively to the list of countries in the drop-down menu of countries that is selected by selecting the address before the payment option. We kindly ask you to enter your mobile phone number when registering so that the delivery person can contact you if necessary. All orders received on weekdays (Monday – Friday) will be processed immediately, and the shipment will be delivered no later than 5 working days. For orders received on Saturdays, Sundays and public holidays, the shipment will be collected on the first following working day. We deliver orders outside the Republic of Croatia within 5-10 working days. The delivery cost will be shown on your order and invoice. For the cash on delivery payment option, the total amount of the invoice. Products that are no longer in stock: if we do not have your product in stock, we will contact you and agree whether you want to cancel the order in full, cancel it partially or wait for the product to come back in stock.
The authorized representative of the EPIMEN PLUS brand in Croatia and the data controller is the company Epimen doo with its registered office at Stubička ulica 36, 10110 Zagreb, registered with the Commercial Court in Zagreb, MB:05318009, OIB: 42488816079. We collect data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and legal regulations. The company Epimen doo, as well as the EPIMEN PLUS brand, have been focused on the satisfaction of their customers since their establishment. We process the data entrusted to us by our customers with care and responsibility. We are committed to legal, fair and transparent processing of personal data, making sure that only authorized and competent persons have access to them, who use them exclusively within the framework of regulations and protect them responsibly.
Epimen doo uses HT PayWay systems for authorization and billing of credit and debit cards and takes care of the confidentiality and security of your data when authorizing credit and debit cards. Data security on the payment pages is ensured by using the Secure Socket Layer (SSL) security protocol with 128-bit data encryption. The exchange of sensitive data (e.g. card numbers) between the HT PayWay system that performs online payment and authorization centers of card houses is performed using a private network that does not have access to the Internet and is completely protected from unauthorized access, using the ISO 8583 protocol. HT completely disables access to data for which participants in the purchase process are not authorized. Employees of the Epimen doo online store are never given access to your credit or debit card number. Only the authorized transaction number is available to them. They have the authority to charge the transaction in full or in part or cancel the transaction. All prices displayed in the epimenplus.com store are expressed in EUR for the end customer. VAT is included in the price of purchased products, while delivery is calculated subsequently, during the order finalization process, depending on the customer’s geographical location.
You can simply terminate the contract within 14 days without giving any reason. In order to exercise your right to unilaterally terminate this contract, you must inform us of your decision to unilaterally terminate the contract before the deadline expires, by means of an unequivocal statement sent by post to Epimen doo, Stubička ulica 36, 10110 Zagreb, by e-mail to [email protected], stating your name and surname, address, telephone number and e-mail address, or you can use our enclosed form for unilateral termination of the contract.
Contract termination form:
I _____________________ hereby declare that I unilaterally terminate the Contract for the sale of the following goods_________________, ordered/received on _____________________.
______________________
signature of the consumer
______________________
date
We will send you confirmation of receipt of the form for unilateral termination of the contract by e-mail without delay.
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen another type of delivery that is not the cheapest standard delivery that we have offered. The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.
We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
Epimen doo, “online order return”, Stubička ulica 36, 10110 Zagreb
It is considered that you have fulfilled your obligation on time if you send the goods to the specified address before the expiry of the above-mentioned deadline.
All products are thoroughly inspected before delivery and delivered undamaged in good condition. We will carefully pack your products in our shipping boxes so that they reach you undamaged, exclusively in their original packaging.
The buyer has the right to return the goods to the seller after delivery if:
If you are not satisfied with the product, you can return it at your own expense within seven days of receiving the goods. The seller will approve the return of the goods and the cancellation of the order after receiving a justified complaint in writing, which we ask you to send to us via e-mail: [email protected]
The product must be returned in its original packaging, unused and undamaged (if the reason for the complaint is not damage to the product) with the original invoice that the customer received with the delivered items. Otherwise, we will NOT accept the complaint. It is possible to exchange the item within seven days of receiving the product, if the replacement item is available. We do not refund money, but only exchange the item. The customer bears the costs of returning the goods to the address of the web shop store Epimen d.o.o., and the costs of delivering the replaced product to the customer’s address. Please allow us a time limit of 21 days after receipt of the advertised product, invoice, invoice and justified written complaint to process your complaint.
If you notice any damage to the shipment when you receive it, please inform the delivery person immediately and open the shipment together with them. If any of the products are damaged, together with the delivery person, make a report on the damage to the shipment with your signature and the signature of the delivery person. One copy of the report remains with you and the other with the delivery person. Please contact us regarding the damage so that we can compensate you for the damage as soon as possible.
In accordance with the Consumer Protection Act, the provisions of the Obligatory Relations Act (Official Gazette 35/05, 41/08, 125/11, 78/15) on the responsibility for material defects.
The consumer is obliged to inform the seller of the existence of visible defects without delay and at the latest within two months from the day on which the defect was discovered. As a seller, we are not liable for a material defect of the sold item that becomes apparent after two years from the sale of the item.
In accordance with the provisions of Article 10, Paragraph 3 of the Consumer Protection Act, we inform you that you can send us your written complaint:
We will send you a confirmation of receipt of your complaint as soon as possible, and you will receive a written response to the received complaint no later than within 15 days of receiving the complaint.
By special regulation of the European Union, from 15. 2. 2016. throughout the EU, disputes related to online purchases will be able to be resolved via the ODR platform, which you can access here: ODR platform for dispute resolution. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.), you can submit your complaint in a faster and simpler way at the link above. The platform can be used by both consumers and traders, and the complaint can be submitted in any of the 23 official EU languages.
Send us an email or contact us via the contact form. Our operators will get back to you shortly – but completely discreetly.
EPIMEN doo
Stubička street 36
10000 Zagreb
